SHIPMENTS

SHIPPING COSTS TO SPAIN: Free shipping on orders over € 30.

Orders are generally processed the next business day excluding holidays and during high volume seasonal periods. Once the package is out of our warehouse (Barcelona, ​​Spain) the customer will receive an email or text message from the courier company with the tracking number.

Estimated delivery times:

• Spain: Our goal is to deliver all orders placed from Monday to Friday before 4pm the next day.

• Canary Islands: 3/4 days

• Europe: 3/4 days

All international buyers are responsible for import duties and taxes, these are determined by the customs agency within the destination country. In case the customer rejects the order or pays the duties / taxes, the shipping and extra costs will be deducted from the refund. We are not responsible for customs delays and transit times provided by the courier are not necessarily guaranteed. Once an order has been shipped, we are unable to redirect the package.

Send any additional requests or questions to info@lunallena.es.

RETURNS

Once your order is received, you have 15 days to make the return. The product must be in perfect condition and the original labels and delivery note must be included.

RETURNS WITHIN SPAIN: Returns are free, to manage a return you have to contact info@lunallena.es to schedule the collection of the order.

The rest of international clients are responsible for the return costs generated.

It should be sent to:

Luna Llena

c / Zamora 91-95, 3rd Floor

Tel .: +34 933658843

We do not make changes, you must manage the return and buy the desired item again.

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